FAQs
Frequently Asked Questions (FAQs)
Orders
How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Can I cancel or modify my order?
Orders can only be modified or canceled within a short time after being placed. Please contact us as soon as possible, and we will do our best to assist you.
Shipping
How long does shipping take?
- United States: 5–10 business days
- International: 7–15 business days
Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery status.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery.
Do I have to pay for return shipping?
No, return shipping is completely free.
Are there any restocking fees?
No, we do not charge restocking fees.
Are any items non-returnable?
No, we do not sell final sale items—all products are eligible for return.
When will I receive my refund?
Refunds are processed within 5–10 business days after your return is received and approved.
Payments
What payment methods do you accept?
We accept major credit and debit cards as well as secure online payment methods available at checkout.
Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways.
Products
Are your products high quality?
We carefully select and inspect our products to ensure they meet our quality standards before shipping.
Will the product look exactly like the pictures?
We aim to display our products as accurately as possible. However, slight variations may occur due to lighting or screen settings.
Support
How can I contact you?
You can reach us using the contact details below. We’re happy to assist you.
Contact Information
NAVELA
📍 323 W 100th St, New York, NY 10025, United States
📞 +1 202 371 3409
📧 aliciaamonicaa@gmail.com